I bought 3 dozen from a guy off this site I think, or some hunting website and a 3 of them had broken inserts where the stakes go into. I emailed Bill at Dakota and I explained to him that I bought these second hand and was wondering what I need to do to send them up there and how much it would cost to fix them. He replyed back giving me a shipping address and said that he would replace those decoys. I said oh he didnt have to do that since I bought them secondhand ,I just would like them fixed. Well 3 days after I sent them off I got a box from dakota with not only 3 BRAND new decoys but a 4th one free for my troubles. Apparently they were having a problem with that happing to there decoys. I was totally amazed by that. I like there decoys anyways but customer service yet alone the owner who does that, has my busniess!!