Avian X Customer Service - Good Experience - IAWaterfowlers
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Old 04-10-2019, 09:04 AM   #1
Chris Wearmouth
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Default Avian X Customer Service - Good Experience

Just wanted to let everyone my experience with Avian X customer service.

I own about 26 Avain X AXP Decoys. They are 1st and 2nd Generation square base decoys.

Problem: The decoys were slipping on the stakes due to the wear on the inside of the tubing they use, not allowing them to be fulling retractable/some were broken from me tossing them around.

Solution: Remove old tubes and put the new ones in. Avian X sells them for $2 bucks a piece. They revamped the tube on the last few years generation of decoy with a softer plastic that should give more life out of the deploying in/out system of the base.

They are going to ship me (20) new tubes for FREE for my older decoys. (6 of my decoys are brand new).

Any bases I need to replace are $5, but I see that as more of my issue of beating em up. The gentlemen was very transparent and said he was out of bases and they were coming from China and likely would be 3-4 months before they had more in stock. I will be ordering a couple of those once I have a good count.

FYI - For anyone replacing these. Start with the screw in the top of the decoy, not the base. I had some break off at the screw on top and I had to put pressure on those with a spare tube to get them out.
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